Top 10 Best Managed Service Providers (MSP) for CISO, CTO & IT Managers – 2024

MSP or managed service providers, is an application designed to streamline the delivery and management of IT services to multiple customers. 

It is a centralized platform that automates administrative tasks such as user provisioning, software licensing, and patch management. 

Streamlines service provisioning by facilitating the development, setup, and implementation of uniform service plans across various customer environments. 

Offers comprehensive system health monitoring capabilities, providing real-time insights into network performance, server availability, and application functionality. 

The centralized monitoring empowers service providers to proactively identify and address potential issues before they disrupt critical business operations. 

Streamline the billing process by automating invoice generation and recurring payment collection, ensuring timely and accurate revenue recognition for delivered services.

Overviews of the Best MSP Software

MSP software empowers Managed Service Providers (MSPs) to deliver IT services to multiple clients efficiently. 

Managed Service Providers (MSPs) are third-party companies that manage and deliver a variety of services to other organizations.

These services can range from IT infrastructure management, cybersecurity, and network monitoring to more specialized services like payroll, human resources, and vendor management.

Businesses that either lack the internal expertise or resources to manage these functions themselves or prefer to outsource them in order to increase efficiency and lower costs typically use MSPs.

Two core functionalities exist: Remote Monitoring and Management (RMM) and Professional Services Automation (PSA). 

RMM offers features like patch management, automated deployments, and device monitoring, enabling proactive maintenance and troubleshooting. 

PSA focuses on the business aspect, providing functionalities for client management, ticketing, invoicing, reporting, and streamlining administrative tasks.  

Other options boast robust network mapping (Auvik) or legacy tool integration (LogicMonitor). Some vendors provide all-in-one solutions, like ConnectWise or Kaseya for a comprehensive offering. 

Key Functions of MSPs

1. IT Infrastructure Management: MSPs manage and monitor IT infrastructure, including servers, networks, and end-user systems, often remotely. This includes tasks like patch management, system updates, and troubleshooting
2. Cybersecurity: Many MSPs offer comprehensive security services, including threat detection, firewall management, and security software deployment to protect against cyber threats.
3. Network Monitoring: Continuous monitoring of network performance to detect and resolve issues before they impact business operations
4. Cloud Services: MSPs provide cloud-based services such as data storage, cloud computing, and cloud migration, helping businesses leverage the benefits of cloud technology.
5. Helpdesk Support: Offering 24/7 technical support to address any IT-related issues that employees might face, ensuring minimal downtime.
6. Business Process Outsourcing: Beyond IT, MSPs can manage other business processes like payroll, HR, and vendor management, providing a holistic approach to business operations.

Benefits of Using MSPs

• Cost Efficiency: Outsourcing to MSPs can be more cost-effective than maintaining an in-house team, especially for small and medium-sized businesses (SMBs)
• Access to Expertise: MSPs provide access to a pool of experts and the latest technology, which might be otherwise unaffordable for smaller organizations.
• Scalability: MSPs offer scalable solutions that can grow with the business, providing flexibility to adapt to changing needS.
• Improved Security: With specialized security services, MSPs help businesses protect their data and comply with regulatory requirements.
• Focus on Core Business: By handling routine and complex IT tasks, MSPs allow businesses to focus on their core activities and strategic initiatives

How to Choose the Best MSP Solutions 2024

Choosing the best Managed Service Provider (MSP) solutions in 2024 requires a strategic approach. Here’s a condensed guide:

• Understand Your Business Needs – Define IT goals and challenges. Ensure MSP meets industry-specific regulations.
• Evaluate MSP Expertise – Check the MSP’s track record and client references.
• Security and Compliance – Prioritize cybersecurity and data protection capabilities.
• Scalability and Flexibility – Select an MSP that can grow with your business.
• Service Level Agreements (SLAs): Review SLAs for clear service standards
• Proactive Support – 24/7 Monitoring: Ensure round-the-clock support and monitoring.
• Cost and Transparency – Understand and align with the MSP’s pricing models.
• Sources: Utilize Cloudtango and The Manifest for potential MSPs.
• Evaluate Software Features – Look for essential MSP software functionalities.
• Demos and Trials – Test the software through demos or trials.
• Integration Capabilities – Ensure seamless integration with existing systems.
• Client Feedback – Review client experiences and case studies.
• Finalize Contract – Clarify all terms, including SLAs and pricing.

By adhering to these considerations and steps, you can effectively choose the MSP solution that best fits your business needs in 2024.

Top 10 MSPs to Considers in 2024

Best MSP Software	Features	Standout Feature
1. Perimeter 81	Enhanced security with multi-factor authentication.	Automated Wi-Fi security against unsecured networks.	Security management activity monitoring and real-time warnings.	Effective user permission management with role-based access control.	Network visibility with complete logs and reporting.	Safe distant connections with zero trust.	Best for Zero Trust network access for secure remote connections.
2. Secureworks	Advanced machine-learning threat intelligence.	Red Cloak TDR tracks threats in real time.	Risk identification and mitigation through vulnerability management.	Managed MDR services.	Management tools for regulatory compliance.	Incident response services for quick recovery from security breaches.
Incident response and forensics.	Secure data storage and encryption.	Integrated worldwide compliance solutions.	Assess and mitigate threats via risk management.	A multi-cloud and hybrid cloud security solution.	AI-powered threat management with IBM Watson.
Security for databases and apps.	Vulnerability and penetration testing.	Security awareness courses.	SpiderLabs, elite ethical hackers and researchers..	Compliance and risk management solutions.
5. Wipro	Cybersecurity consulting to align security with business strategies.	Privacy and data protection.	Multi-cloud security solutions.	Enhanced risk and compliance management.	Cyberdefense Threat prediction, prevention, and response resilience.	Managed security operations center (SOC) services.
Security for networks and data.	Managing and monitoring devices for security.	ID/access management solutions.	Data loss prevention and encryption.	Verizon SOC security monitoring and management.	Threat intelligence and incident response services.
7. Sophos	Endpoint, mobile, and web security solutions.	Sophos Central for managing all Sophos products in one platform.	Artificial intelligence-driven threat detection.	Firewall and network protection services.	Secure VPN services for remote access.	Phishing and ransomware protection capabilities.
Cloud application and infrastructure security.	Data security and loss prevention.	Web security with threat isolation.	Access control and identity shield.	Advanced network and endpoint threat protection.	Endpoint protection and management.
FortiGate next-generation firewalls for layered security.	FortiGuard AI-driven security services.	Cloud security for AWS, Azure, Google Cloud, etc.	Secure endpoints with automatic responses.	Integration of SOC and NOC streamlines operations.	Secure SD-WAN for network connectivity and security.
10. Check Point	Advanced threat prevention using SandBlast.	Perimeter quantum network security gates.	Infinity Total Protection with centralized security.	Mobile security for business and BYOD devices.	Manage and comply with multi-cloud security with CloudGuard.	Zero Trust security ensures secure application access.

1. Perimeter 81

Pros:

• A security model that goes beyond traditional VPNs by granting access only to authorized applications reduces the attack surface for potential breaches.
• It is known for its user-friendly interface and centralized management console, allowing MSPs to manage and deploy security for multiple clients quickly.
• Caters to MSPs with a multi-tenant architecture, simplifying managing security for various clients under one roof.
• Integrates with popular security tools like XDRs, SIEMs, and RMMs, allowing MSPs to streamline their workflows and gain a comprehensive view of their clients’ security posture.

Cons:

• Some users have reported occasional connectivity problems, which can be disruptive for remote workers who rely on consistent access to company resources.
• The dashboards may lack the level of customization some MSPs prefer, making it challenging to tailor reports to specific client needs.
• There have been reports of users being logged out after a period of inactivity, which can be inconvenient and disrupt workflows.

The MSP Program by a secure network as a service provider allows managed providers to deliver secure network services to their clients. 

The program offers a multi-tenant console for centralized management, zero-trust remote access with and without agents, a secure web gateway, and malware protection for internet security. 

Seamless integration with security information and event management (SIEM), remote monitoring and management (RMM), and professional service automation (PSA) tools, consolidated billing, multi-factor authentication, and integration with Okta, Azure AD, SAML 2.0, and Active Directory. 

Allows MSPs to scale their network and security services as they acquire new clients, reducing overhead. 

Increase efficiency by deploying and supporting complex networks quickly without tedious configuration or hardware and maximize their margins with a recurring revenue model.

Why do we recommend it?

• A single console allows for centralized management of all customers, reducing complexity and saving valuable time.
• Effortlessly integrate with popular RMMs, PSAs, and XDRs to streamline workflows and provide a comprehensive security solution for clients.
• The platform’s cloud-based nature ensures it can adapt to clients’ needs as their business grows without sacrificing security.
• Zero-trust network access with agent-based and agent-less options provides secure connections for clients’ employees, regardless of location.
• Multi-factor authentication, secure web gateway protection, and malware defense safeguard clients’ data and applications.

2. Secureworks

Pros:

• Well-regarded Extended Detection and Response (XDR) platform that prioritizes high-value alerts, saving security teams time and effort.
• It boasts a team of specialists who can handle complex security issues and provide ongoing threat intelligence.
• By outsourcing security to this provider, businesses can free up internal IT resources to focus on core functions.
• Offer cost savings compared to building and maintaining an in-house security team, especially for businesses with limited resources.

Cons:

• Primarily offer remote support, which could be a drawback for companies requiring frequent physical presence for critical security incidents.
• While the provider has broad expertise, some businesses in highly specialized industries might require a more tailored security approach.
• Pricing structures for MSSP services can be intricate and may require careful negotiation to ensure value for the business.

An MSP platform built on TaegisTM XDR is offered to MSSPs (Managed Security Service Providers) to improve their profitability and threat detection and response capabilities. 

It is a cloud-native platform with an open architecture, allowing management across an entire customer infrastructure. 

This translates to cost savings and improved efficiency for MSSPs. The program offers unmatched expertise from Secureworks’ 20+ years in cybersecurity, business accelerators, and comprehensive support to ensure success. 

By using it, MSSPs can build a recurring revenue stream through a competitive and feature-rich MDR service. 

Why do we recommend it?

• A robust XDR platform that goes beyond endpoint protection, incorporating network, cloud, email, and other elements for a comprehensive view of security posture. 
• They have a team of security specialists with extensive knowledge to combat today’s ever-evolving cyber threats. 
• Benefit from robust security services without the burden of managing a large in-house team.
• Goes beyond simply managing security tools by working as an extension of the team, aiming to understand business goals and tailor security solutions to mitigate risk and achieve desired outcomes.
• Collaborate with leading technology companies to integrate their XDR platform with various security tools. 

3. IBM

Pros:

• A vast pool of experienced IT professionals across various specialties allows them to tackle complex challenges
• Partnering with them can bring peace of mind and leverage their established track record in managing IT infrastructure.
• Scale up or down based on evolving needs, which allows for more predictable IT costs and frees up resources to focus on core business functions.
• If already utilize IBM Cloud services,  their MSP offering can provide seamless integration and streamlined management.

Cons:

• Higher service costs compared to smaller MSPs.
• Outsourcing IT management can lead to some loss of direct control. 
• Their expertise might lie primarily in IBM’s technologies.

A managed service offering provides access to specialists who manage software and applications. 

The specialists offer expertise in specific software, industry best practices, and proactive capacity management to ensure application stability and performance. 

It can help optimize performance, mitigate IT risks, and avoid known issues by providing guidance and a seamless end-to-end approach. 

By leveraging this expertise,  users can free up their team to focus on innovation while the service handles ongoing operations tasks such as 24/7 monitoring, data and deployment management, and expert technical advice.  

Why do we recommend it?

• A deep well of knowledge and experience with a wide range of IT solutions,  including cloud, security, and infrastructure management. 
• Outsourcing IT management to a managed service provider can free up internal resources to focus on core business functions. 
• Easily scaling up or down to meet changing IT needs ensures only paying for users’ services.
• Many Managed Service Providers offer advanced security solutions to protect businesses from cyber threats, including intrusion detection, data encryption, and security incident response.

4. Trustwave

Pros:

• A team of security professionals, allowing them to benefit from their knowledge and experience without needing to build an expensive in-house team.
• Provide around-the-clock monitoring of systems and networks, which can help identify and respond to threats quickly, minimizing potential damage.
• Outsourcing security can be cheaper than hiring and maintaining a dedicated security staff, especially for smaller companies.
• Stay compliant with relevant security regulations, saving time and resources.
• Delegating security tasks,  can free up internal IT team to focus on core business functions.

Cons:

• When outsourcing security,  relinquish some control over systems and data.
• Switching providers can be complex and expensive if the MSSP uses proprietary tools or integrates deeply with the existing infrastructure.
• Their service packages may not be fully customizable, potentially resulting in features they don’t need or a lack of features require.

Managed Security Services Providers (MSSPs) offer comprehensive security solutions to safeguard systems, networks, and users. 

They can mitigate security risks, manage complexities, and provide expertise in security, networks, and compliance. 

Offers a variety ofservices,s including Managed Detection and Response (MDR) which uses threat intelligence and expertise to continuously monitor and analyze security events to identify and respond to threats. 

Co-Managed SOC (SIEM) combines Security Information and Event Management (SIEM) and Security Operations Center (SOC) expertise to deliver threat monitoring, curated threat intelligence, and continuous tuning for optimized threat detection. 

It can also provide managed database security, firewall & technology management, and application control. 

Advanced threat intelligence, analytics, and a global team of security analysts can enhance the services.

Why do we recommend it?

• A deep understanding of cybersecurity threats and best practices for protecting systems and data.
• Continuous monitoring, threat detection, and a team of experts to investigate and respond to security incidents.
• Free up internal IT resources and reduce the overall security burden on organizations.
• Meet industry regulations and compliance standards.

5. Wipro

Pros:

• Broadens the range of expertise available compared to a more minor internal team.
• Better pricing on tools and services compared to building them in-house.
• Identify and recommend best practices along with potential improvements for the specific needs.
• Easily adjust IT support as the business grows or shrinks. 
• Ensures problems get fixed quickly and minimizes downtime.

Cons:

• While gaining access to a pool of expertise, the time and attention dedicated to specific needs will be less than with an internal team.
• The provider may not have the same in-depth understanding of the company’s unique applications and workflows as a dedicated internal IT staff.
• Issues falling outside that scope might require additional negotiation or fees.
• Outsourcing IT management involves granting access to systems and data. 

A managed services offering aims to minimize downtime and boost operational efficiency for organizations struggling with complex and heterogeneous IT systems. 

The service addresses all of the challenges associated with managing, maintaining, and enhancing these systems. 

It offers a comprehensive suite of capabilities, including due diligence, portfolio analysis, transition services, business-as-usual operations, and continuous improvement—all applicable to both bespoke and packaged applications. 

The next-generation managed service framework, ServiceNXTTM, is leveraged to enhance service resilience, align IT with business objectives, and achieve significant cost reductions of up to 40%. 

Why do we recommend it?

• A comprehensive package that includes due diligence, portfolio analysis, transition assistance, and ongoing service improvements.
• It is designed to improve service flexibility, better align IT with core business goals, and reduce operational costs by up to 40%. 
• Work to ensure  IT infrastructure is aligned with strategic objectives, helping to achieve better business outcomes.
• Simplify things by taking care of the day-to-day operations and maintenance, freeing up internal resources to focus on core business activities.

Pros:

• Large telecom companies often have vast resources and experience managing complex IT infrastructures for many clients. 
• Scale their services up or down to meet the evolving needs of the business. 
• They have robust cybersecurity protocols to protect their networks, which can enhance security for their MSP clients.

Cons:

• sometimes restrict their options when it comes to integrating with other vendors or technologies
• Have higher service fees compared to smaller, more specialized providers. 
• Offer less customization in their service packages compared to smaller, more boutique providers.

A managed network service provider offers solutions to design, implement, and manage an organization’s network infrastructure. 

Their expertise includes pre-sales engineering, security solutions, and network management services that integrate with their existing ITSM platform. 

This allows us to leverage IT resources more efficiently and also provides cloud-controlled, scalable, and automated managed network services that can grow with our business. 

Proactive application performance insights and automated problem resolution further modernize the IT infrastructure. 

It offers various service options, including Managed SD-WAN for application-driven, agile, and secure networks; Managed LAN services for comprehensive switch and wireless LAN device management,

Why do we recommend it?

• Translates to efficient troubleshooting, proactive maintenance, and optimized network performance for business.
• Integration between  existing Verizon services and managed solutions becomes effortless. 
• Benefit from a vast network footprint and the ability to scale managed services up or down as business needs evolve. 
• By offloading network management to a trusted MSP,  internal IT team is freed to focus on strategic initiatives that drive core business objectives.
• Comprehensive protection helps safeguard  data and infrastructure against ever-evolving cyber threats.

7. Sophos

Pros:

• A unified platform to manage various security tools, regardless of vendor. 
• Simplifies monitoring and reduces the complexity of managing multiple applications.
• Fit the needs of businesses of various sizes. 

Cons:

• Relying heavily on a single provider for security solutions can lead to vendor lock-in, making it difficult and potentially expensive to switch to another provider in the future.
• While the platform offers some flexibility, extensive customization options might be limited. 
• The effectiveness of the service relies on the expertise of the MSP chosen.

The program offers a unified cybersecurity solution for managed service providers (MSPs), including a comprehensive security product portfolio (endpoint protection, email security, firewalls, etc.). 

A centralized management platform for increased efficiency and a partner program with attractive margins and incentives. 

By leveraging the program, MSPs can bolster their own cybersecurity posture while offering top-rated defences (tested by MITRE and SE Labs) to their clients. 

The program also boasts flexibility, allowing MSPs to easily add new security services and convert term-based clients to monthly billing for recurring revenue. 

Additionally, the program reduces operational overhead through a single platform, MSP tool integration, and vendor consolidation. 

Dedicated MSP experts provide ongoing support through co-branded marketing assets, pre-designed marketing campaigns, and focused business support. 

Why do we recommend it?

• A comprehensive security portfolio that’s consistently rated high in independent tests gives businesses the best defense against advanced threats.
• With a single-pane-of-glass management console, they can efficiently oversee  entire network’s security from a central location, streamlining operations.
• Designed to minimize overhead, it has features like pay-as-you-go billing and integration with professional service automation tools.
• Attractive margins and incentives for MSPs, allowing them to grow their businesses profitably.

8. Symantec

Pros:

• Scales easily as their business grows, allowing them to add or remove users and devices without needing to reassess their IT infrastructure constantly.
• Outsourcing IT management can be more affordable than hiring a dedicated internal team, especially for smaller businesses. 
• Established ticketing and documentation systems ensure efficient problem resolution and minimize the risk of errors. 

Cons:

• Since this provider manages multiple clients, it may not have the same level of one-on-one attention as it would with an internal IT team.
• They may not have the deep understanding of the unique business applications and workflows that an internal IT person would develop over time.

Managed Security Services (MSS) is a security monitoring service that provides threat detection and incident response. 

It partners with customers to tailor a program that addresses their specific security needs and business goals. 

A designated team of analysts with industry certifications monitors logs and network activity for malicious behaviour. 

They use threat intelligence from a global network to identify and prioritize threats, and they also offer endpoint detection and response to investigate suspicious activity on devices. 

The service helps organizations reduce operational costs, extend their security team, accelerate detection and response, and report on compliance. 

When combined with other security services, it offers a comprehensive solution.

Why do we recommend it?

• A proven track record of keeping businesses safe with industry-leading security solutions.
• Centralized platform for managing  security, allowing users to easily monitor and maintain protection across the entire network.
• Benefit from cost-effective security solutions without the burden of managing themselves.
• Adapt to growing needs, ensuring  security stays strong as business expands.
• Provide continuous monitoring and support.

9. Fortinet

Pros:

• Offers comprehensive protection against cyber threats.
• Quickly deploy new security measures, saving  time and minimizing disruption.
• Allows for optimization of the IT infrastructure, potentially improving network performance.
• Provide in-depth security reports, empowering  to make informed decisions about IT strategy.

Cons:

• There might be a risk of relying on the provider’s specific security products.
• By outsourcing security management, relinquish some direct control over IT infrastructure.

The platform offers a unified, automated cybersecurity solution that simplifies management and enables MSSPs to deliver high-performing, scalable services. 

Key advantages include reduced complexity with a single pane of glass management, comprehensive zero-trust architecture for hybrid and multi-cloud environments, and faster threat detection and remediation through automation. 

MSSPs can leverage the security fabric to build a strong foundation of services like managed firewalls and monitoring, then expand to include offerings like managed SD-WAN, SASE, and cloud security. 

Fortinet also provides resources like white papers and solution briefs to guide MSSPs in building these services. 

Additionally, the FortiFlex program offers a flexible points-based system for scaling security solutions and services up or down based on customer needs. 

Why do we recommend it?

• They have deep knowledge and experience with industry-leading security solutions, which allows them to design and implement robust security architectures that protect businesses from ever-evolving threats.
• A unified management platform simplifies the  administration and monitoring of  entire security infrastructure, reducing complexity and saving  valuable time and resources.
• Advanced threat intelligence to proactively identify and mitigate security risks before they can impact  operations. 
• Assist  in complying with  industry regulations and data privacy standards.

10. Check Point

Pros:

• Offers robust protection against cyberattacks.
• Addresses network, cloud, mobile, and endpoint security needs.

Cons:

• Have standardized processes and might not offer a high degree of customization for security solutions.
• By outsourcing security operations, businesses relinquish some control over how their security is managed.

A security service provider can offer a comprehensive set of security solutions to service providers, addressing the needs of various customer sizes and use cases. 

These solutions leverage industry-leading threat prevention technology, a vast threat intelligence database, and cutting-edge research. 

The offerings encompass network, cloud, mobile, endpoint security, and SD-WAN protection, with options for small and medium businesses, large enterprises, and data centres. 

These solutions are designed for service providers and provide flexible financial models, white-labelling opportunities, and collaborative processes. 

There are also specialized security solutions for SD-WAN deployments, managed gateways, and cloud migrations, ensuring security across various customer environments. 

It offers an IoT security solution to protect enterprises, healthcare facilities, and industrial applications from cyberattacks targeting internet-of-things devices. 

Why do we recommend it?

• Industry-leading security software to protect networks from known and emerging threats, offering comprehensive threat detection, prevention, and response capabilities.
• A consolidated platform allows for streamlined threat monitoring, analysis, and response across the entire IT infrastructure, saving time and resources.
• Adapt their security solutions to specific needs, regardless of the organization’s size or industry. 
• Have access to a team of cybersecurity professionals with extensive knowledge of  leading security solutions.