Revolut Outage Disrupts Payments and Banking Services as Google Cloud Reports London Issues

Revolut suffered a major service outage on Tuesday, October 20, 2026, disrupting payments, cash withdrawals, and access to its banking app. The digital bank said customer money and data remained safe while engineers worked to restore affected services. The disruption came as Google Cloud reported problems in its London region.

Reuters reported that a person familiar with the matter linked Revolut’s outage to the Google Cloud disruption. Google said its engineering team was investigating an issue affecting europe-west2, its London cloud region. The reports did not establish the technical cause or provide a confirmed recovery time.

Banking Services Face Widespread Disruption

The outage affected everyday banking tasks rather than a single app feature. Revolut’s status page listed 28 services as partially unavailable, including account sign-ins, card payments, transfers, currency exchange, stock trading and live support chat. Reuters also reported disruption to ATM withdrawals.

For customers, that meant problems could extend beyond opening the app. An affected card payment could interrupt a purchase, while unavailable transfers or cash withdrawals could limit access to funds. Disruption to support chat also affected a channel customers would normally use to ask about payment failures or account access.

“We are currently experiencing a service disruption affecting multiple services. We can confirm that all our customers’ money and data are safe,” Revolut said. The company added that it had been working to fix the issue since identifying it that morning and apologized to affected customers.

The reported connection to Google Cloud places the focus on service availability and cloud dependencies. However, neither the Reuters report nor Revolut’s quoted statement identified malware, ransomware or an intrusion as the cause. The available evidence supports reporting this as an outage, not a confirmed cyberattack or data breach.

A banking service can become unavailable without customer records being stolen. Revolut’s statement addresses the safety of funds and data, while the service reports describe problems accessing banking functions. These are separate questions, and an investigation would need to establish what failed before assigning a more specific cause.

Previous incidents show why the underlying failure matters. Cybersecurity News covered a Google Cloud outage linked to its API management system in June 2025. That incident involved a software failure affecting request processing across services. There is no evidence in the reports reviewed that Tuesday’s disruption shares that cause.

The publication also reported Google Cloud’s accidental deletion of UniSuper’s private cloud account in 2024. Recovery involved rebuilding services and using backups held with another provider. That case offers a separate example of how cloud failures can disrupt financial services, rather than evidence explaining the current Revolut incident.

At the stage described in the cited reports, Google was investigating, and Revolut was working to restore service. Neither report supplied a complete technical explanation or a confirmed time for full recovery. Any later update should distinguish restored functions from services that remain partly unavailable.

For security and operations teams, the immediate issue is understanding the scope of the disruption without confusing downtime with compromise. The unanswered questions include which cloud component failed, how that failure affected Revolut’s services, and whether recovery measures restored all affected functions for affected customers. Those details will determine what lessons can reasonably be drawn from this incident.

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